Be there for every pet owner who calls
Turnless answers your clinic phone, books appointments, and handles urgent enquiries with the warmth and care pet owners need.
No credit card required · Live in under 10 minutes
Every missed call is money
walking out the door.
Distressed owners who can't get through
When a pet owner calls because their dog ate something toxic or their cat is struggling to breathe, getting voicemail is the worst possible experience.
Calls lost during consultations and surgery
Your vets and nurses are with patients all day. The phone rings constantly, but there's often nobody free to answer it.
After-hours calls with nowhere to go
Pet emergencies don't wait for business hours. Owners calling at night need guidance -- even if it's just the number for the nearest emergency vet.
What happens on every call
Turnless handles the full conversation — start to finish.
Answer
Every call is answered in under a second — during jobs, after hours, even on public holidays.
Book
Collects the caller's details, checks your calendar, and confirms the appointment with an SMS.
Remember
Builds a profile from every call. Greets returning customers by name and recalls their preferences.
How Turnless helps veterinary clinics
24/7 phone answering
Every call is answered with warmth and care -- during consultations, surgery, and after hours when your clinic is closed.
Incoming call
Sarah Johnson
+61 412 555 089
Appointment booking with pet details
Turnless collects the owner's name, phone, pet's name, species, breed, age, and reason for visit -- so your team is prepared before the appointment.
Book appointment
Today✓ Appointment confirmed
11:00 AM · Confirmation SMS sent
Emergency triage guidance
For urgent situations like suspected poisoning or breathing difficulty, Turnless provides appropriate guidance and directs owners to emergency care.
Urgent call
Same-day⚡ Flagged for priority response
Owner guided appropriately
Compassionate end-of-life handling
For sensitive calls about euthanasia, Turnless responds with patience and compassion, offering a quiet appointment time without rushing the conversation.
Urgent call
Today💙 Handled with care
Owner supported sensitively
AI Clinical Scribe — built in
Other practices pay $99–199 per clinician per month for a separate AI scribe. With Turnless, it's included — because your calls, bookings, and notes all live in one connected system.
Knows your patient before you do
Your AI receptionist already captured why they called. That context feeds into the note — so the AI starts with full context, not a blank slate.
Learns your writing style
Uses your recent approved notes as examples. Over time, generated notes mirror your phrasing and terminology — not generic AI output.
Notes become next steps
Generate referral letters, patient summaries, and follow-up tasks from your approved note. For GPs: automatic MBS item suggestions.
Common questions about Turnless for Veterinary Clinics
How does Turnless work for vet clinics?
Can Turnless handle pet emergencies?
Does Turnless diagnose animal conditions?
How does Turnless handle sensitive calls about euthanasia?
Works standalone — or with the tools you already use
Turnless has a built-in booking calendar — no other software needed. Or connect it to your existing practice management system and it books directly into that.
Turnless Calendar — built in, no extra tools needed
Book appointments directly into Google Calendar during calls
Book appointments directly into Outlook Calendar during calls
Sync appointments with your Cliniko practice management system
Connect your integration in minutes from your Turnless dashboard. Get started free →
Ready to stop missing calls?
Set up in 10 minutes. No contracts. Cancel anytime.