Every client call answered with professionalism
Turnless answers your firm's phone, takes detailed messages, and books consultations -- so your solicitors can focus on their cases.
No credit card required · Live in under 10 minutes
Every missed call is money
walking out the door.
Missed calls from potential clients
When your solicitors are in court, in meetings, or drafting documents, the phone still rings. Prospective clients who can't get through will call another firm.
Sensitive callers needing immediate reassurance
People calling a law firm are often stressed or anxious -- dealing with family matters, criminal charges, or urgent deadlines. A missed call feels like being ignored.
Time-critical matters with strict deadlines
Unfair dismissal claims have a 21-day window. Court dates can't wait. When urgent calls go unanswered, the consequences for your clients can be serious.
What happens on every call
Turnless handles the full conversation — start to finish.
Answer
Every call is answered in under a second — during jobs, after hours, even on public holidays.
Book
Collects the caller's details, checks your calendar, and confirms the appointment with an SMS.
Remember
Builds a profile from every call. Greets returning customers by name and recalls their preferences.
How Turnless helps law firms
24/7 phone answering
Every call is answered professionally -- during business hours when your team is busy, and after hours when the office is closed.
Incoming call
Sarah Johnson
+61 412 555 089
Consultation booking
Turnless collects the caller's name, phone number, matter type, preferred solicitor, and availability -- everything needed to schedule a consultation.
Book appointment
Today✓ Appointment confirmed
11:00 AM · Confirmation SMS sent
Confidential message taking
Turnless takes detailed messages without discussing other clients' matters or confirming whether someone is a client -- maintaining your firm's confidentiality standards.
Message taken
just now
✓ Message forwarded to team
No detail missed
Urgency flagging
Calls involving court deadlines, AVOs, bail matters, or time-sensitive filings are flagged as urgent so your team can prioritise appropriately.
Urgent matter
Time-sensitive⚡ Escalated to on-call solicitor
Court deadline recognised automatically
Common questions about Turnless for Law Firms
How does Turnless work for law firms?
Does Turnless give legal advice?
How does Turnless handle confidentiality?
Can Turnless handle urgent legal matters?
Works standalone — or with the tools you already use
Turnless has a built-in booking calendar — no other software needed. Or connect it to your existing practice management system and it books directly into that.
Turnless Calendar — built in, no extra tools needed
Book appointments directly into Google Calendar during calls
Book appointments directly into Outlook Calendar during calls
Connect your integration in minutes from your Turnless dashboard. Get started free →
Ready to stop missing calls?
Set up in 10 minutes. No contracts. Cancel anytime.