Just now

Call answered

2 mins ago

Booking confirmed

5 mins ago

SMS reminder sent

AI Operations — Live 24/7

Keep your chairs full without keeping patients on hold

Turnless answers every call, handles enquiries about pricing and health funds, books appointments, and recalls lapsed patients — automatically, 24/7. Your team stays focused on patients in the chair.

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The problem

Every missed call is money
walking out the door.

Anxious callers who hang up on hold

Many dental patients are already nervous about calling. If they hit voicemail or a long hold, they'll put it off -- or call someone else.

Emergency calls during procedures

When a patient calls with a knocked-out tooth or severe pain, your team may be mid-procedure and unable to answer. Timing matters in dental emergencies.

Last-minute cancellations on long appointments

A same-day cancellation on a crown or implant appointment can leave a chair empty for 90 minutes. That's hundreds of dollars lost with no way to fill the gap quickly.

Repetitive enquiries about services and pricing

Calls about check-up costs, health fund gaps, and whether you do Invisalign take up reception time that could be spent on patients in the practice.

How it works

What happens on every call

Turnless handles the full conversation — start to finish.

Answer

Every call is answered in under a second — during jobs, after hours, even on public holidays.

Book

Collects the caller's details, checks your calendar, and confirms the appointment with an SMS.

Remember

Builds a profile from every call. Greets returning customers by name and recalls their preferences.

Features

How Turnless helps dental practices

Every call answered, mid-procedure or not

Picks up in under 2 seconds, 24/7. Patients never reach voicemail while your team is with someone. Health fund questions, pricing, cancellations -- handled without a staff member touching the phone.

Incoming call

Sarah Johnson

+61 412 555 089

Turnless answering automatically

Books directly into your calendar

Checks live availability, routes to the right practitioner for the right service, and creates the appointment instantly. No double entry. SMS confirmation sent immediately.

Book appointment

Today

✓ Appointment confirmed

11:00 AM · Confirmation SMS sent

Patients recognised before they speak

Existing patients are identified by phone number -- greeted by name, never asked for their date of birth again. Returning patients feel known. New patients are captured and flagged for registration.

James Okafor

Patient · 4 visits

Last visit6 weeks ago

Usual reasonCheck-up

PrefersDr Chen

Remembered from past calls

Dental emergencies get a real time, not a promise

For pain, trauma, or urgent calls, Turnless checks same-day availability live and offers a specific slot. Not "we'll try to fit you in." A confirmed time before the call ends.

Urgent patient

URGENT

PatientSarah Nguyen

ComplaintKnocked-out tooth

GuidanceKeep moist, come in now — sent

Next stepSame-day slot confirmed

⚡ Flagged for immediate response

Safety guidance sent · Same-day slot booked

Lapsed patients recalled automatically

When a patient's recall is due, Turnless calls them by voice. Natural conversation, offers available times, books the appointment. No staff involved, no manual recall list.

Outbound recall

Automated

PatientEmma Rodriguez

Recall due6-month check, 3mo overdue

CalledToday 10:14 AM — answered

OfferedThu 11:00 AM or Fri 2:30 PM

✓ Appointment booked from recall

Thursday 11:00 AM · Confirmation SMS sent

Dentist walks in already briefed

The patient's chief complaint and any notes from the call land on the appointment before they arrive. The person in the chair, not a surprise.

Pre-consult brief

From call

PatientJames Okafor

Chief complaintToothache — lower right

Duration3 days, worsening

AnxietyMild — noted

✓ Waiting on appointment

Dentist briefed before patient arrives

How it works

Three operations loops.
Your practice runs itself.

Inbound calls handled. Intelligence captured. Lapsed patients recalled — automatically.

01Inbound operations

Every call answered

Every call answered instantly — health fund questions, pricing, emergency triage, appointment booking. No voicemail, no missed patients.

Answers 24/7 — after hours, weekends, public holidays
Health fund and pricing questions handled accurately
Emergency calls triaged and given immediate guidance

02Intelligence layer

Practice stays informed

Every caller becomes a contact record. Visit history, notes, and preferences updated automatically — no manual data entry.

New patients identified and added to your contacts
Caller history surfaced before every call
Staff alerted to urgent or sensitive cases

03Outbound operations

Lapsed patients recalled

AI calls patients who haven't been in for 6+ months — warm, personal, effective. Books check-ups back without your team lifting a finger.

Voice recall calls — not just SMS
Books hygiene visits and check-ups automatically
Opted-out patients are never contacted again

Loop 3 — Outbound

The recall call your team never had to make

At 10am, Turnless works through your lapsed patient list. Each call is warm, personal, and under a minute. Patients who want to book get an appointment confirmed before they hang up.

Outbound recall call

James Nguyen · last visit 6 months ago

“Hi James, it’s Dental Practices calling — it’s been a little while since your last visit. Would you like to book a check-up?”

“Yeah, that sounds good actually.”

✓

Appointment booked — Wednesday 9am · SMS confirmation sent

Pricing

Simple, transparent pricing

No setup fees. No lock-in contracts. Start free and upgrade as you grow.

Solo

$99per month

For solo practitioners just getting started.

200 call minutes/month (+$0.45/min over)
Every call answered 24/7
Appointments booked from every call
SMS inbox for patient texts
Call summaries after every call
Patient history remembered
Syncs with Cliniko, Nookal, Core Practice & more
Dashboard showing recovered appointments

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AI Clinical Scribe — built in

Other practices pay $99–199 per clinician per month for a separate AI scribe. With Turnless, it's included — because your calls, bookings, and notes all live in one connected system.

Knows your patient before you do

Your AI receptionist already captured why they called. That context feeds into the note — so the AI starts with full context, not a blank slate.

Learns your writing style

Uses your recent approved notes as examples. Over time, generated notes mirror your phrasing and terminology — not generic AI output.

Notes become next steps

Generate referral letters, patient summaries, and follow-up tasks from your approved note. For GPs: automatic MBS item suggestions.

Learn more about the Clinical Scribe

FAQ

Common questions about Turnless for Dental Practices

How does Turnless work for dental practices?

Turnless handles the calls and coordination your reception team currently manages -- every inbound call answered, appointments booked into your calendar, lapsed patients recalled by voice. Your team stays focused on the patients in front of them.

How does Turnless handle new patient registrations?

When Turnless identifies a new patient, it captures their name, contact details, and how they heard about the practice -- flagging them so your team can send registration paperwork before the appointment. Check-in is faster and your staff have the context they need.

Can Turnless reduce no-shows and fill cancelled appointments?

Yes. Turnless sends appointment reminders by SMS in the lead-up to appointments. When a cancellation comes in, it immediately texts the next patient on the waitlist to offer the slot -- so your chairs stay full without your team making manual calls.

How does the waitlist work?

Patients who can't get their preferred time or practitioner can be added to the waitlist by Turnless during the call. When a cancellation creates an opening, Turnless texts the relevant waitlisted patients in order and books the first one who responds.

Can Turnless handle dental emergencies?

Yes. For emergencies like a knocked-out tooth or severe pain, Turnless provides appropriate guidance (like keeping the tooth moist) and offers the earliest available urgent appointment.

Does Turnless diagnose dental issues?

No. Turnless never diagnoses over the phone. It recommends the caller come in for an assessment and books them an appropriate appointment.

Can Turnless answer questions about pricing and health funds?

Turnless shares the pricing and health fund information you provide. For major treatments, it lets callers know that pricing is discussed after an examination.

Does Turnless work with Core Practice?

Yes -- Turnless integrates directly with Core Practice via the official API. Bookings land in the right calendar instantly, patient records are matched on every call, and recall triggers connect to your live Core Practice data.

Integrations

Works standalone — or with the tools you already use

Turnless has a built-in booking calendar — no other software needed. Or connect it to your existing practice management system and it books directly into that.

Turnless Calendar — built in, no extra tools needed

Book appointments directly into Google Calendar during calls

Book appointments directly into Outlook Calendar during calls

Sync appointments with your Core Practice dental practice management system

Connect your integration in minutes from your Turnless dashboard. Get started free →

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